Live and Lead for Impact with Kirsten E. Ross

Are you often frustrated with the performance of your team?  Is productivity not where it should be?  Are you plagued with too many customer service issues?  In this episode Kirsten discusses the three barriers to team productivity and great customer service - unlintended outcomes, ineffective reporting relationships, and resources.

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Direct download: DTD_049__3_Common_Barriers_to_Team_Productivity__Great_Service.mp3
Category:general -- posted at: 3:30am EDT

Is it difficult for you to hold your team accountable?  Do you avoid correction conversations?  Listen and learn about the 7 common consequences you might suffer if you fail to hold your team accountable.  Gain the motivation you need to bust your fears and do what you must to create a dynamic team. 

1. Lost Productivity
2. Resentments
3. Overwhelm
4. Burnout
5. Increased Liability
6. Sabotage
7. Decreased Customer Service

Click to view the shownotes for this episode

Other Related Episodes to Listen to if You Haven’t Already

Signup for the free webinar at the link below: Surefire Strategies To Get Your Team Motivated Without Losing Your Mind!

http://www.defeatthedrama.com/webinarsignuppage

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http://podcast.defeatthedrama.com/defeat-your-drama

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The words we use can be powerful.  They can ignite emotion not only in us but also in others. This can be a good thing but at times can work against us! Listen to Kirsten as she teaches on the importance of our words in this episode of Defeat the Drama!

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Signup for the free webinar at the link below: Surefire Strategies To Get Your Team Motivated Without Losing Your Mind!

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http://podcast.defeatthedrama.com/defeat-your-drama

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Direct download: 47_Choose_Your_Words_Wisely_Do_They_Make_You_Wig_Out.mp3
Category:general -- posted at: 10:36am EDT

In this Defeat Your Drama Episode Elizabeth asks a great question- My boss complains about other departments; what can I do? 

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Signup for the free webinar at the link below: Surefire Strategies To Get Your Team Motivated Without Losing Your Mind!

http://www.defeatthedrama.com/webinarsignuppage

Submit your Drama Question at the below link...
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Direct download: 46_My_Boss_Complains_About_Other_Departments_What_Can_I_Do.mp3
Category:general -- posted at: 3:30am EDT

In this episode Kirsten teaches on the following:

• Communication
• Accountability
• Employee Discipline
• Structure
• Delegation

Have you found your leadership balance? 

Click to view the shownotes for this episode

Signup for the free webinar at the link below: Surefire Strategies To Get Your Team Motivated Without Losing Your Mind!

http://www.defeatthedrama.com/webinarsignuppage

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Direct download: 45_Your_Leadership_Balancing_Act.mp3
Category:general -- posted at: 11:37am EDT

To lead your team well you must create the vision that is as clear as the beautiful picture on the box, assure that all of the pieces are there and that there is a clean surface to work on, assure you have the right people and then let your team go to it!

Click to view the shownotes for this episode

Signup for the free webinar at the link below: Surefire Strategies To Get Your Team Motivated Without Losing Your Mind!

http://www.defeatthedrama.com/webinarsignuppage

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http://podcast.defeatthedrama.com/defeat-your-drama

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Direct download: 44_Does_Your_Team_Even_Like_Puzzles.mp3
Category:general -- posted at: 3:30am EDT

In this episode you will learn some simple strategies to eliminate guilt in a healthy way. Kirsten shares some great tips in this episode of Defeat the Drama that you can implement right away.

Signup for the free webinar at the link below: Surefire Strategies To Get Your Team Motivated Without Losing Your Mind!

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Direct download: 43_Simple_Strategies_to_Eliminate_Guilt_in_a_Healthy_Way.mp3
Category:general -- posted at: 3:30am EDT

Try out these keys to great customer service that Kirsten shares in this episode of Defeat the Drama! 

Signup for the free webinar at the link below: Surefire Strategies To Get Your Team Motivated Without Losing Your Mind!

http://www.defeatthedrama.com/webinarsignuppage

Submit your Drama Question at the below link...
http://podcast.defeatthedrama.com/defeat-your-drama

If you enjoyed, I would really appreciate a review on iTunes

Direct download: 42_Defining_Your_Unique_Keys_to_Great_Customer_Service.mp3
Category:general -- posted at: 3:30am EDT

Jen from Fort Worth, TX asks,

I work in purchasing and previously worked in Customer Service where we made enhancements that saved time and money. In my transition, it was very clear we had broken systems and areas where we are very inefficient. I have submitted process improvement recommendations several times but they go through an approval process where I am not part of that discussion. (Leadership team) It takes some money to fix the issues. Our leadership team worried about hard cost savings but not savings where it's difficult to justify/capture. But at the same time, they are having everyone manually handle tactical issues and being inefficient. Help!

Signup for the free webinar at the link below: Surefire Strategies To Get Your Team Motivated Without Losing Your Mind!

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http://podcast.defeatthedrama.com/defeat-your-drama

If you enjoyed, I would really appreciate a review on iTunes

Direct download: 41_Ive_Recommended_Better_Processes_But_Leaders_Wont_Implement_Them.mp3
Category:general -- posted at: 3:30am EDT

Catrina from Scotland, U.K. asks, "How do you reach out to someone at work who thinks they are doing "all these tasks"' to the point that certain tasks that they are supposed to be doing aren't done as much as they should? 

Signup for the free webinar at the link below: Surefire Strategies To Get Your Team Motivated Without Losing Your Mind!
http://www.defeatthedrama.com/webinarsignuppage

Submit your Drama Question at the below link...
http://podcast.defeatthedrama.com/defeat-your-drama

If you enjoyed, I would really appreciate a review on iTunes

Direct download: 40_My_Co-Worker_is_Constantly_Complaining.mp3
Category:general -- posted at: 3:30am EDT