Wed, 17 September 2014
Angry customers are difficult to work with. Matt writes in for help. Learn the quick strategies I share for winning ove an unhappy customer. Signup for the free webinar at the link below: Surefire Strategies To Get Your Team Motivated Without Losing Your Mind! Submit your Drama Question at the below link... If you enjoyed, I would really appreciate a review on iTunes
Direct download: 38_Too_Many_Angry_Customers_How_Can_I_Respond.mp3
Category:general -- posted at: 9:15pm EDT |
Mon, 15 September 2014
Remember the Jerry Seinfeld episode where he vents at the car rental place with Elaine? They took the reservation they just didnt keep it. How often are you doing that with your commitments? Signup for the free webinar at the link below: Surefire Strategies To Get Your Team Motivated Without Losing Your Mind! Submit your Drama Question at the below link... If you enjoyed, I would really appreciate a review on iTunes
Direct download: 39_To_What_Do_You_Commit_6_Surefire_Strategies_to_Help_You_Keep_Your_Word_not_done_yet.mp3
Category:general -- posted at: 3:30am EDT |
Mon, 8 September 2014
This Defeat the Drama episode is about defriending and how to handle it with your team. Signup for the free webinar at the link below: Surefire Strategies To Get Your Team Motivated Without Losing Your Mind! Submit your Drama Question at the below link... If you enjoyed, I would really appreciate a review on iTunes
Direct download: 37_Defriending_-_Conquering_Their_Stay_Stuck_Strategies.mp3
Category:general -- posted at: 3:30am EDT |
Thu, 4 September 2014
This Defeat the Drama episode is about defensiveness and how to handle it with your team. Signup for the free webinar at the link below: Surefire Strategies To Get Your Team Motivated Without Losing Your Mind! Submit your Drama Question at the below link... If you enjoyed, I would really appreciate a review on iTunes.
Direct download: 36_How_to_Have_a_Constructive_Conversation_with_a_Defensive_Employee.mp3
Category:general -- posted at: 3:30am EDT |
Mon, 1 September 2014
This Defeat the Drama episode is about denial and how it can impact your team. Signup for the free webinar at the link below: Surefire Strategies To Get Your Team Motivated Without Losing Your Mind! Submit your Drama Question at the below link... If you enjoyed, I would really appreciate a review on iTunes
Direct download: 35_How_to_Have_an_Effective_Conversation_with_an_Employee_Engaging_in_Denial.mp3
Category:general -- posted at: 3:30am EDT |
Fri, 29 August 2014
This Defeat the Drama episode is about deflection and how it can impact your communication with your team. Signup for the free webinar at the link below: Surefire Strategies To Get Your Team Motivated Without Losing Your Mind! Submit your Drama Question at the below link... If you enjoyed, I would really appreciate a review on iTunes
Direct download: 34_How_to_Have_a_Constructive_Conversation_with_a_Deflecting_Employee.mp3
Category:general -- posted at: 3:30am EDT |
Wed, 27 August 2014
Hiring a friend seems like such a great idea. You know them. You know you get a long and they care about you so thtey must care about your business. Unfortunately, hiring a friend rarely works as planned. Signup for the free webinar at the link below: Surefire Strategies To Get Your Team Motivated Without Losing Your Mind! Submit your Drama Question at the below link... If you enjoyed, I would really appreciate a review on iTunes
Direct download: 33_I_Hired_My_Friend_and_its_Not_Working_Out_Now_What.mp3
Category:general -- posted at: 3:30am EDT |
Mon, 25 August 2014
This episode Kirsten talks on Correction Conversations and The New Mindset. Related Episodes: Episode 26 5 Keys to Igniting Great Correction Conversations Episode 28 5 Keys to a Life of Healthy Boundaries If you enjoyed, I would really appreciate a review on iTunes
Direct download: 32_Shift_Your_Mindset_to_Create_Guilt-Free_Correction_Conversations.mp3
Category:general -- posted at: 3:30am EDT |
Fri, 22 August 2014
Communication can be challenging. Often we speak louder and longer in an effort to be heard. Is this effective? How do you react when someone's communication method is not ideal? Submit YOUR Drama Challenge at the link below http://podcast.defeatthedrama.com/defeat-your-drama/ Shownotes are available at the link below Signup for the free webinar at the link below: Surefire Strategies To Get Your Team Motivated Without Losing Your Mind!
If you enjoyed, I would really appreciate a review on iTunes
Direct download: 31_In_Your_Communication_Focus_on_Message_Over_Method.mp3
Category:general -- posted at: 3:30am EDT |
Wed, 20 August 2014
Often we get sidetracked in trying to figure out why somoene is behaving poorly or not performing on the job. We shift our focus to diagnosing the reason and let it be a justification. At some point you must accept what is so and take action from there. Submit YOUR Drama Challenge at the link below http://podcast.defeatthedrama.com/defeat-your-drama/ Shownotes are available at the link below Signup for the free webinar at the link below: Surefire Strategies To Get Your Team Motivated Without Losing Your Mind!
If you enjoyed, I would really appreciate a review on iTunes
Direct download: 30_Let_Their_Why_be_the_Reason_Not_the_Justification.mp3
Category:general -- posted at: 3:30am EDT |
Live and Lead for Impact with Kirsten E. Ross
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