Sat, 14 June 2014
What is drama and why must you defeat it? What causes drama in your business?
A Credit Union example illustrates how drama can impact customer service. Drama zaps energy and steals focus. It shifts focus away from your customers, clients, and patients.
You want a team that is functioning like the astronauts during a space shuttle launch. Everyone should be 100% focused on the mission at hand. Each employee must know the key role that he or she plays in meeting your business objectives.
Leaders, business owners and entrepreneurs you cannot make your vision happen if you have too much drama. Your employees must be aligned with your business mission and vision. Drama is the archenemy of success. Drama belongs on the stage not in your business!