Live and Lead for Impact with Kirsten E. Ross

EP 166 How to Pay to Retain High Performers

Welcome

Frustration that comes from holding on to a big vision and feeling like if you want something done right – or done at all you just have to do it yourself – have you ever asked yourself – why do I even have a team?  

Many of my clients have been where you are……

In the right place – follow through accountability – 

  • A lot relies on hiring and retaining high performers, 

My name is Kirsten Ross, author, HR Pro and CEO of Focus Forward Coaching where we help leaders who want to make a bigger, bolder impact

I’m going to share…….some compensation basics

Why you want to retain high performers

Pay can be a de-motivator but is not the most powerful motivator

More than one kind of pay

Hourly or annual salary rate – want it to be fair and close to pay external and internal – FAIRNESS big focus

Total Compensation – many don’t communicate it as a total and miss the opportunity to gain the full benefit – get employees thinking about total

These are Extrinsic Rewards

Intrinsic Rewards =- More important

Purpose

Opportunity

Feel a part

Positive environment – 

People will leave for less money

If you’re ready to take action I have few spots left in my calendar this week for a free 30 minute leadership breakthrough consultation GO TO DefeatTheDrama.com/Call to claim yours now.  

Learn the Delegation Strategies I’ve shared with THOUSANDS and get your team to do what you need! Grab a copy of my EBook, The Six Simple Steps to Great Delegation

DefeatTheDrama.com/DelegationSheet

  • defeat team drama 
  • 4X productivity, 
  •  And improve their bottom line 
  • with simple, actionable strategies, systems and mindset shifts.

 

Direct download: 166_Retain_Top_Performers.mp3
Category:leadership -- posted at: 1:00am EST

EP 165 Henry Daas: Don't Make the Same Mistakes... Make New Ones!

 

"Henry started his first biz in 1991 selling, installing, servicing and financing computers to large corporations. Since then he has founded a succession in firms in the e-commerce, finance, real estate and consumer products spaces. For much of the past decade, Henry  has taken his experience as an entrepreneur and used it as a platform to coach other business owners and founders.

 

In addition, in 2019, He self-published a 432-page book on everything you need to know about how to grow and manage your money. He offers a 20-week course where he teaches it to you, one-on-one. He also runs curated masterminds on business and finance.

 

In his infinite leisure, Henry writes screenplays (for fun), plays golf, travels (when not on lockdown), plays Catan with his three boys, and does other fun stuff…" He offers free coaching for any and all for 3 months Helping people clear away the clutter and get focused on what matters. Seeing the transformation! Putting himself out there. His family understanding your motives and doing it anyway.

 

www.daasknowledge.com

If you’re ready to take action I have few spots left in my calendar this week for a free 30 minute leadership breakthrough consultation GO TO DefeatTheDrama.com/Call to claim yours now.  



Learn the Delegation Strategies I’ve shared with THOUSANDS and get your team to do what you need! Grab a copy of my EBook, The Six Simple Steps to Great Delegation

DefeatTheDrama.com/DelegationSheet

I’ve been helping leaders just like you defeat their team drama for more than 15 years.

Again, If you’re ready to take action I have few spots left in my calendar this week for a free 30 minute leadership breakthrough consultation GO TO DefeatTheDrama.com/BookCall to claim yours now.  

Kirsten Ross Vogel is an author, podcast host and CEO of Focus Forward Coaching where we help leaders 

 

  • defeat team drama 
  • to 4X productivity, 
  • wow their customers 
  • and improve their bottom line 
  • with simple, actionable strategies, systems, communication hacks and mindset shifts.
Direct download: 165_Henry_Daas.mp3
Category:leadership -- posted at: 1:00am EST

EP 164 – Defend Your Dollars – Learn the 7 Key Causes of Workplace Drama

#3 in a Series  If you haven’t already take a listen to episodes 160 and 162.  You can find them easily by going to DefeatTheDrama.com and clicking on the podcast site.

DAY 3

Are you feeling even more motivated to Defeat Your Team Drama?  Are you feeling lost, like where do I start?

 

No Worries!  In this episode I’m going to share the KEY Causes of Workplace Drama that I’ve seen OVER AND OVER AND OVER in every industry – of ANY Size and Type – Privately Held, Family-Owned, Non-Profit – Small to HUMUNGOUS.  It doesn’t matter. There is a Pattern to what creates Drama in a Team.

 

Today’s List will give you plenty of ideas for where to begin on your quest to Defeat Your Team Drama

I’ve been helping leaders just like you defeat their team drama for more than 15 years.

And, let me just say, I use the term Drama very loosely – 

Because to me, when it comes to business, Drama is ANYTHING that shifts focus away from where it needs to be – You need a team laser focused on serving your customer, clients, or patients…….

Why have I made it my mission to help leaders Defeat Drama?  Because passionate entrepreneurs, family businesses, and non-profits have important work to fulfill and too often drama stands in the way.  Drama zaps energy, shifts focus AND WORSE – Costs WAY more money than you know!

  1. Drama Outside the Workplace


  2. Process Problems


  3. Moving Targets/Shifting Goals/Changing Priorities, Processes and


  4. Unfocused Time


  5. Inconsistency


  6. Inadequate Communication


  7. People Problems


Tolerating any of the Above

If you’re ready to take action I have few spots left in my calendar this week for a free 30 minute leadership breakthrough consultation GO TO DefeatTheDrama.com/Call to claim yours now.  

Learn the Delegation Strategies I’ve shared with THOUSANDS and get your team to do what you need! Grab a copy of my EBook, The Six Simple Steps to Great Delegation

DefeatTheDrama.com/DelegationSheet

I’ve been helping leaders just like you defeat their team drama for more than 15 years.

Again, If you’re ready to take action I have few spots left in my calendar this week for a free 30 minute leadership breakthrough consultation GO TO DefeatTheDrama.com/Call to claim yours now.  

Kirsten Ross Vogel is an author, podcast host and CEO of Focus Forward Coaching where we help leaders 

 

  • defeat team drama 
  • to 4X productivity, 
  • wow their customers 
  • and improve their bottom line 
  • with simple, actionable strategies, systems, communication hacks and mindset shifts.

 

Direct download: 164_What_is_Drama_Costing_You_Part_3.mp3
Category:leadership -- posted at: 1:00am EST

EP 163 Joseph Fung

 

https://uvaro.com

 

Joseph is a 4-time entrepreneur with multiple successful exits, the host of The Sellers Journey podcast, and is currently the CEO of Uvaro, the fastest growing tech sales bootcamp in North America. He helps people in career transition launch their careers in tech, and would love some help telling those stories! Joseph is also the CEO of Kiite, a sales enablement platform purpose-built to provide sales teams with the information they need when they need it.

 

Learn the Delegation Strategies I’ve shared with THOUSANDS and get your team to do what you need! Grab a copy of my EBook, The Six Simple Steps to Great Delegation

DefeatTheDrama.com/DelegationSheet

 

Kirsten Ross Vogel is an author, podcast host and CEO of Focus Forward Coaching where we help leaders 

 

  • defeat team drama 
  • to 4X productivity, 
  • wow their customers 
  • and improve their bottom line 
  • with simple, actionable strategies, systems, communication hacks and mindset shifts.



Ready for some individualized help for your leadership challenges?  Grab a spot on my calendar and let’s discuss how I can help you transform your leadership and your team.

DefeattheDrama.com/Call

Direct download: 163_Joseph_Fung.mp3
Category:leadership -- posted at: 1:00am EST

 

EP 162 – What is Drama Costing Your Business Beyond Dollars? #2 in a Series

 

This is #2 in a series.  If you didn’t already listen, make sure to go to DefeatDrama.com and find episode # 160




So, did you use my simple calculation to learn the minimal amount you are investing in team drama

 

Weekly?  Annually?

 

How does that feel??



I’ve been helping leaders just like you defeat their team drama for more than 15 years.

 

And, let me just say, I use the term Drama very loosely – 

 

Because to me, when it comes to business, Drama is ANYTHING that shifts focus away from where it needs to be – You need a team laser focused on serving your customer, clients, or patients…….

 

Why have I made it my mission to help leaders Defeat Drama?  Because passionate entrepreneurs, family businesses, and non-profits have important work to fulfill and too often drama stands in the way.  Drama zaps energy, shifts focus AND WORSE – Costs WAY more money than you know!





In addition is the personal toll….and if you’re like any of my clients, you are likely feeling the brunt of this personal toll 



The personal toll

 

Frustration

Overwhelm

Burn out

Resignation

 

But let’s dig even deeper into additional costs not factored into our very simple calculation:




These additional business costs are, perhaps, more challenging to calculate but can be huge, probably bigger than the cost of the lost time.

 

Increased liability – if your team isn’t functioning well there’s a higher probability of mistakes that can lead to poor outcomes.  If a client, customer or patient suffers as a result there can be huge costs.  

 

  • An injury from a poorly constructed product
  • Mis-information that causes a client to take missteps in their business.
  • In healthcare a med error or procedural error could cost a life

 

Take a moment to think about your business.  How could employee missteps, miscommunications, lack of focus impact those you serve?

 

So, maybe an issue doesn’t cause damage large enough to create a liability issue but each SERVICE service issue is costly:  There’s the time to TAKE  a Customer/Client/Patient Complaint.  Then there’s the time to design and implement a satisfactory response.  OR….there is no satisfactory response and you lose that customer along with anyone else they tell – PERSONALLY – or on Social Media.


Then there’s the Decrease  in productivity – time overall is used less effectively……

 

How about the Increase in chaos as a team works confused, coping with issues, putting out fires, working against the clock.

 

So…..for today’s Action – I want you to think about what I’ve shared.

 

HERE’s a Simple One scenario – sales team – customer complaint – trying to fix things – 

Drama

 

Time

Frustration

Ongoing bickering




If you’re ready to take action I have few spots left in my calendar this week for a free 30 minute leadership breakthrough consultation GO TO DefeatTheDrama.com/Call to claim yours now.  



Learn the Delegation Strategies I’ve shared with THOUSANDS and get your team to do what you need! Grab a copy of my EBook, The Six Simple Steps to Great Delegation

DefeatTheDrama.com/DelegationSheet






I’ve been helping leaders just like you defeat their team drama for more than 15 years.





Again, If you’re ready to take action I have few spots left in my calendar this week for a free 30 minute leadership breakthrough consultation GO TO DefeatTheDrama.com/BookCall to claim yours now.  




Kirsten Ross Vogel is an author, podcast host and CEO of Focus Forward Coaching where we help leaders 

 

  • defeat team drama 
  • to 4X productivity, 
  • wow their customers 
  • and improve their bottom line 
  • with simple, actionable strategies, systems, communication hacks and mindset shifts.

 

Direct download: What_is_Drama_Costing_You_Beyond_Dollars.mp3
Category:leadership -- posted at: 1:00am EST

Freddy Fri

courttimeevents.com



Freddy Fri is a life champion, entrepreneur, speaker, voice over talent, basketball coach, international underground hip hop artist and motivational lyricist/speaker. Freddy is a man that wears many hats that all fit under one umbrella - LIFE TRANSFORMER! Freddy is a master at transforming, reinventing and changing not only his persona, but the lives of others. He is known by many in numerous countries throughout the world as Playya 1000, hip hop artist extraordinaire, but he made a decision to reinvent himself and combine the power of speech, story, spoken word and hip hop to become the empowering life transformer Freddy Fri your PushaMan, whose mission is to help the masses make everyday a WINSday.

The reason he calls himself a life champion and is so passionate about making every day a WINSday is because, inspite of his mother passing away when he was four years old, growing up in a home with a mentally abusive, drug addicted step mom, being bullied in school, selling drugs as a young adult, raising four children as a single dad and not obtaining a bachelors degree until forty three. He found a way to persevere through the adversity and WIN, not only financially, but mentally as well. He delivers stories from his own personal experiences in several unique ways to captivate, empower and inspire people of all ages.

 

Learn the Delegation Strategies I’ve shared with THOUSANDS and get your team to do what you need! Grab a copy of my EBook, The Six Simple Steps to Great Delegation

DefeatTheDrama.com/DelegationSheet

 

Kirsten Ross Vogel is an author, podcast host and CEO of Focus Forward Coaching where we help leaders 

 

  • defeat team drama 
  • to 4X productivity, 
  • wow their customers 
  • and improve their bottom line 
  • with simple, actionable strategies, systems, communication hacks and mindset shifts.
Direct download: 161_Freddie_Fry.mp3
Category:leadership -- posted at: 1:00am EST

EP 160 – How Many Dollars Do You Lose to Drama?

 

This is the first in a 3 part series




Do any of these sound like you?

 

Are you hoping to get your team to JUST DO THEIR JOBS

 

It seems everything gets done better and quicker if you do it yourself.  

 

You try to do it all but constantly feel overwhelmed and resentful.

 

Fed up with all of the drama, bickering and complaining?

 

Ever feel like hiding from all of it forever?

 

That employee drama is costing you WAY more than your mood!  Let’s talk Dollars!



I’ve been helping leaders just like you defeat their team drama for more than 15 years.

 

And, let me just say, I use the term Drama very loosely – 

 

Because to me, when it comes to business, Drama is ANYTHING that shifts focus away from where it needs to be.  You need a team laser focused on serving your customer, clients, or patients…….

 

Why have I made it my mission to help leaders Defeat Drama?  Because passionate entrepreneurs, family businesses, and non-profits have important work to fulfill and too often drama stands in the way.  Drama zaps energy, shifts focus AND WORSE – Costs WAY more money than you know!



Studies show that each employee wastes at least 2 ½  hours per week dealing with drama.  

 

And I’ll place emphasis on AT LEAST here.  Over the course of more than 15 years I’ve seen the collateral damage that happens around drama.  But….let’s move forward with a simple calculation to illustrate the cost of drama at just an average of 2 ½ hours per week per employee.

 

Let’s keep it simple with a team of 25 employees making $18.00 per hour.

 

25 employees x 2.5 hours = 62.5 hours per week invested in team drama

 

Now, let’s multiply those 62.5 hours times an average hourly rate of $18.00 – Keep in mind, you are likely spending MORE than than per hour on at least some of your employees, if not all.  We could also calculate an hourly cost of paid benefits…….But, again, let’s keep it simple.

 

So $18 multiplied by 62.5 hours gives us a grand total of $1,125 per week invested in team drama!

 

Soak it in for a minute.  Is that where you want to spend your money?

 

But wait……It gets even worse.  Let’s multiply that weekly expense by 52 weeks.  How much is this hypothetical team spending on drama for the year?  $58,500 WASTED on Team Drama!!

 

What could you do with an extra $58,500?

 

Keep in mind this is JUST what you’re spending on time invested in on the act of distraction.  The total cost is MUCH higher if you add in lost productivity, less business, more customer service issues!  And, if you have high drama, not only is your team investing more of your dollars into drama but they are likely driving away your good employees.  Higher turnover means more dollars to replace people.  And, your best people have more options and are more likely to get burned out.  

 

This is hypothetical.  I encourage you to do the same math for your organization.  Use average hourly rate (turn an annual salary to hourly by dividing by 2080 hours) or use each person’s actual hourly rate multiplied by 2.5 and then 52 to give you the annual cost.

 

What’s your number?



If you’re ready to take action I have few spots left in my calendar this week for a free 30 minute leadership breakthrough consultation GO TO DefeatTheDrama.com/Session to claim yours now. 




I’ve been helping leaders just like you defeat their team drama for more than 15 years.

 

And, let me just say, I use the term Drama very loosely – 

 

Because to me, when it comes to business, Drama is ANYTHING that shifts focus away from where it needs to be – You need a team laser focused on serving your customer, clients, or patients…….

 

Why have I made it my mission to help leaders Defeat Drama?  Because passionate entrepreneurs, family businesses, and non-profits have important work to fulfill and too often drama stands in the way.  Drama zaps energy, shifts focus AND WORSE – Costs WAY more money than you know!




Again, If you’re ready to take action I have few spots left in my calendar this week for a free 30 minute leadership breakthrough consultation GO TO DefeatTheDrama.com/Call to claim yours now.  



Learn the Delegation Strategies I’ve shared with THOUSANDS and get your team to do what you need! Grab a copy of my EBook, The Six Simple Steps to Great Delegation

DefeatTheDrama.com/DelegationSheet

 

Kirsten Ross Vogel is an author, podcast host and CEO of Focus Forward Coaching where we help leaders 

 

  • defeat team drama 
  • to 4X productivity, 
  • wow their customers 
  • and improve their bottom line 
  • with simple, actionable strategies, systems, communication hacks and mindset shifts.

 

Direct download: 160_How_many_dollars_Do_You_Lose_to_Drama_edit.mp3
Category:leadership -- posted at: 1:00am EST

EP 159 Lyn Lindbergh 

 

COUCH to ACTIVE       https://www.couchtoactive.com

 

Lyn Lindbergh is the creator of COUCH to ACTIVE. She is an award winning author and host of the podcast, COUCH to ACTIVE. Lyn helps people finally conquer the couch and become the active person they've been longing for. Her heart is focused on the people who face unique health and personal issues that make exercise more difficult than the average person.

 

Lyn spent 20 years working in corporate and she was a single mom for 10 years. In her heart she knew she was an entrepreneur but felt stuck despite her success. Three weeks after starting the groundwork for Couch to Active she was laid off. lyn hopes to change attitudes towards exercise. According to the cdc 80% of people dont get enough exercise to stave off preventable diseases. 

 

Learn the Delegation Strategies I’ve shared with THOUSANDS and get your team to do what you need! Grab a copy of my EBook, The Six Simple Steps to Great Delegation

DefeatTheDrama.com/DelegationSheet

 

Kirsten Ross Vogel is an author, podcast host and CEO of Focus Forward Coaching where we help leaders 

 

  • defeat team drama 
  • to 4X productivity, 
  • wow their customers 
  • and improve their bottom line 
  • with simple, actionable strategies, systems, communication hacks and mindset shifts.
Direct download: 159_Lyn_Lindbergh.mp3
Category:leadership -- posted at: 1:00am EST

Congratulations on the choice to invest in you and your business

My hope is that you are taking in the information I share here and then getting in action

Digest
Ponder
Apply
Act

NO analysis paralysis

 

Today I’m going to cover……….a mindset shift strategy

The goal is that by the end of our quick time together you will have the motivation needed to hurdle into the discomfort of change and the specific steps to take if this area is a challenge for you

I know from questions I’ve received and work with thousands of leaders over years that increasing team follow through is a focus for many

Over the course of almost 30 years I have worked with MANY leaders who love to keep everyone happy – great goal – but it doesn’t always jive with leadership…..or parenting for that matter – and there are, ironically, some similarities

The goal is the find business success – and it isn’t always possible to achieve that AND keep everyone happy – that’s Reality

I always say, you are who you are in your work and in your life – we can work on one and we’ll impact both.  This has tended to hold especially true when it comes to people pleasing - 

Here are some clues that you might be avoiding conversations or messages that might make people mad

  • You tell yourself that employees and volunteers should just know what to do. 

  • You’ve resigned yourself to the belief that if you want things done right – or done at all you just have to do them yourself

  • You are constantly overwhelmed

  • You have resentment building inside towards members of your team

  • You are afraid to have performance correction conversations – OR – you tell yourself you don’t have time for the conversations…..excuses win – eventually you say….now it’s been too long it would be weird to bring it up now

  • You stuff your feelings or are not even aware of them – Maybe you aren’t even certain what I mean when I ask about your feelings
    You minimize your own wants and needs
    You excuse or justify away your need to speak up

If this is you -  you are not alone! 

I can’t count the number of times I’ve had clients tell me, I just want everyone to be happy.  I’m just really nice.

Generally, what are they doing to try to keep everyone happy?  avoiding tough conversations, lying, withholding information, manipulating circumstances, saying yes to way too many tasks……which all lead to overwhelm, resentment, frustration.

And there are many unintended consequences, beyond the personal build-up of resentments, overwhelm, frustrations, disappointments, chaos that comes with trying to keep everyone around you happy so that you can feel okay.  The lost energy spent to track modified messages, make things happen covertly, stuffing true feelings while plastering a smile.

Yes, beyond these personal consequences are these:

Unintended Consequences:

You Rob Others of their Opportunity to Excel – They have no idea you’d like them to do better or be different.  By staying silent or complaining only to others you are robbing them of the chance to choose different actions.

REMEMBER employees want to feel like they are doing a good job – MOST want the TRUTH…..if you are telling them nothing OR – only telling them what they want to hear they are not sure if they really are doing a good job AND……

How often are you saying, I just don’t have time to have that correction conversation?

You are Effectively Allowing Employees to Make Decisions for the Business

If they show up late, leave early or take longer lunches they are setting work hours

If they fail to follow the processes you’ve outlined or use the new piece of equipment they are designing how work should happen

If they are staying on cell phones, having bad attitudes with your customers or patients, they are making those business decisions for you.

If they decide deadlines by missing yours – those are business decisions they are making 

And it is highly likely that your employees

  1.  Don’t have the same perspective, breadth of information, knowledge, insight that you do as a leader
  2. May not be putting the interest of the business ahead of their own…..

People can’t trust you: – Yep, that’s right!  Whether it’s just a deep down feeling they carry or something they know to be true for certain, those around you can’t trust your words.  You say you are fine, but are you really?  You say you can help, but will you actually show?  You say you’re happy with their achievements, but have they really done enough?

So many of my clients have been in this situation – in every instance once they started speaking up transformation happened – quickly

Angry employee story – resigned

Another instance – after some push back – during the period of transition when they thought they could still make the rules – employee got on board – productivity up!  Investment in a good employee saved and ROI increased as work aligned with business objectives

Do you feel motivated to make the change that you must?

Here are 5 Steps to Stop Your People Pleasing

  1. Collect the Pain: Begin to notice where you feel resentment, disappointment towards others.  Notice when you are overwhelmed and frustrated.  Pay attention to all the times you put your agenda aside for someone else’s emergency or request.  FEEL inward

  2. Determine What You Want/Need:  It may have been a while since you thought about what you wanted.  Practice doing some check ins throughout the day. Determine whether you are pretending to be happy or if you really are.

  3. Start Speaking Up:  Begin having at least small correction conversations with your employees -cell phones out, lack of follow through on a small project…..no to requests where appropriate and start asking for help from others.  Set clear expectations for your employees.  Provide constructive feedback where necessary.

  4. Gather Successes: As you speak up have a correction conversation, ask for help or say no and get a good response, take note.  Remember all the times that your feared outcome did not happen.  Start with people who are easier to speak with.  Then work towards tackling the tougher employees – the ones who use stay stuck strategies to design their own work  - NOTE – be careful that you aren’t focusing on feedback to your rockstars too long though….Remember they take feedback well and it’s easier but if you stay in this phase too long they are frustrated. 

  5. Build Momentum:  Continue to speak up as you build enthusiasm and feel empowered. Enjoy the feeling and keep going!







Learn the Delegation Strategies I’ve shared with THOUSANDS and get your team to do what you need! Grab a copy of my EBook, The Six Simple Steps to Great Delegation

DefeatTheDrama.com/DelegationSheet

 

Kirsten Ross Vogel is an author, podcast host and CEO of Focus Forward Coaching where we help leaders 

 

  • defeat team drama 
  • to 4X productivity, 
  • wow their customers 
  • and improve their bottom line 
  • with simple, actionable strategies, systems, communication hacks and mindset shifts.



Direct download: 158_Leading_While_Your_Message_Makes_Some_Mad_edited.mp3
Category:leadership -- posted at: 10:12am EST

1