Live and Lead for Impact with Kirsten E. Ross

EP 183 Francine Sinclair - Adapting to a Challenging Change 

 

Francine Sinclair is the founder of Francine Sinclair Social Media. A social media strategist who works with small business owners 40+ years old, she helps her clients on average get 10x more engagement, visibility and leads.

 

The film American Gangster was about her father Frank Lucas - Drug Dealer late 60’s.

Denzel Washington portrayed her father in the film.

 

FrancineSinclair.com 

 

Learn the Delegation Strategies I’ve shared with THOUSANDS and get your team to do what you need! Grab a copy of my EBook, The Six Simple Steps to Great Delegation

DefeatTheDrama.com/DelegationSheet

Kirsten Ross Vogel is an author, podcast host and CEO of Focus Forward Coaching where we help leaders

defeat team drama

to 4X productivity,

wow their customers

and improve their bottom line

with simple, actionable strategies, systems, communication hacks and mindset shifts.

Direct download: 183_Francine_Sinclair.mp3
Category:leadership -- posted at: 1:00am EST

EP 182 3 Tricks For Time Management 

 

  1. Look at your digital distractions

How much time do you spend following rabbit holes of information? 

Are you getting reeled in by social media? 

  1. Complaining about problems without problem solving

Are you spending too much time focusing on problems rather than solutions?

  1. Scheduling margins 

Is your schedule so full that any mishaps completely derail your entire day?

 

Learn the Delegation Strategies I’ve shared with THOUSANDS and get your team to do what you need! Grab a copy of my EBook, The Six Simple Steps to Great Delegation

DefeatTheDrama.com/DelegationSheet

Kirsten Ross Vogel is an author, podcast host and CEO of Focus Forward Coaching where we help leaders

defeat team drama

to 4X productivity,

wow their customers

and improve their bottom line

with simple, actionable strategies, systems, communication hacks and mindset shifts.

Direct download: 182_3_Tricks_to_Tune_Up_Your_Time_Management.mp3
Category:leadership -- posted at: 1:07pm EST

EP 181 Rona Lewis

http://www.playfulmindproject.com/shift-your-work

Rona Lewis is the co-founder and CEO of Playful Mind Project, a company that changes corporate culture and assists remote workers (at least during the pandemic!) to ignite engagement and explode productivity utilizing aspects of Purposeful and Attuned Play.  She is a professional speaker and has over 10 years consulting experience  and 20 years of corporate experience, ending with a VP of Ad Sales title. She’s an expert in “playing” with corporate employees for productivity and creativity, team building, brainstorming and more.

Learn the Delegation Strategies I’ve shared with THOUSANDS and get your team to do what you need! Grab a copy of my EBook, The Six Simple Steps to Great Delegation

DefeatTheDrama.com/DelegationSheet

Kirsten Ross Vogel is an author, podcast host and CEO of Focus Forward Coaching where we help leaders

defeat team drama

to 4X productivity,

wow their customers

and improve their bottom line

with simple, actionable strategies, systems, communication hacks and mindset shifts.

 

Direct download: 181_Rona_Lewis.mp3
Category:leadership -- posted at: 1:00am EST

Increase productivity & ramp-up time w/ better on-boarding
 
  • Structured vs. Ad-hoc
  • Q&A Pressure
  • Learning Curve & Comfort
  • Accountability
  • Timely Evaluation, Feedback & Action

Learn the Delegation Strategies I’ve shared with THOUSANDS and get your team to do what you need! Grab a copy of my EBook, The Six Simple Steps to Great Delegation

DefeatTheDrama.com/DelegationSheet

Kirsten Ross Vogel is an author, podcast host and CEO of Focus Forward Coaching where we help leaders

defeat team drama

to 4X productivity,

wow their customers

and improve their bottom line

with simple, actionable strategies, systems, communication hacks and mindset shifts.

Direct download: 180_onboarding.mp3
Category:leadership -- posted at: 1:00am EST

EP 179 Lorena Tomasini - Life Insurance with a Passion



https://www.malmins.com

 

Lorena Tomasini is the co-owner of MALM Life and Health Insurance Agency. Together with her mom, they help families and business owners protect their financial future. They work virtually so you can be in the comfort of your home or office, even in your pjs, while taking care of these important matters. She also hosts the 12 Minute Talks Podcast featuring other Florida based business owners. for a free financial protection review, send a text message to 786-236-1792 with FPR.

 

Learn the Delegation Strategies I’ve shared with THOUSANDS and get your team to do what you need! Grab a copy of my EBook, The Six Simple Steps to Great Delegation

DefeatTheDrama.com/DelegationSheet

Kirsten Ross Vogel is an author, podcast host and CEO of Focus Forward Coaching where we help leaders

defeat team drama

to 4X productivity,

wow their customers

and improve their bottom line

with simple, actionable strategies, systems, communication hacks and mindset shifts.

Direct download: Lorena_Tomasini.mp3
Category:leadership -- posted at: 11:34am EST

EP 178 Strategies for hiring high performers

 

I hold this topic near and dear to heart 

 

Retaining and hiring is key to scaling 

They will give you results

 

To be a high performer you need aptitude and attitude. A person with knowledge and a bad attitude will not work.

 

They know the organization 

They have unique knowledge

I cant find anyone better. What if i hire someone worse 

I dont know what all they do

They have all the passwords 

 

Document phone numbers addresses and info. Don't let a negative employee hold info hostage.

 

I’m going to cover a few stories in this episode.

 

The first occurred at a chiropractic office. The front desk worker had a negative attitude and would scare off customers and coworkers. She refused to let people walk behind her to access files. Plus, she was not that good at her job.

 

The second was an office manager that other employees and customers loved. She was pleasant and kind but likely stealing. Her boss was racked with guilt.He felt stuck with this employee

 

Next, there was a non- profit program manager who kept all the passwords. He had a negative attitude and constantly missed deadlines. No one wanted to get rid of him because they didn't want to lose the passwords.

 

If you have to accommodate negative attitudes and poor performance your high performers will be forced to pick up the slack. 

 

What are the advantages of high performers 

 

1 less training required. They come in with great skills

2 they use discretionary effort. They dont need to be told what to do. They do it.

3 higher productivity

4 creative problem solvers. 

5 accountable

6 They care. They will improve your relationships with patients and customers.

 

What are some of the difficulties associated with high performers?

 

You need to create a strong culture that gives them the tools to succeed. If you are accommodating poor performance your high performers will feel frustrated. 

 

When it comes to the hiring process leaders don’t always know what they are looking for.

 

I break the hiring process down into three steps.

 

Sourcing

Sifting 

Selecting 

Seal the deal

Assimilating 

 

Post a job or search.

Put some extra steps in order to be considered. Have them answer some questions and or do a cover letter. It is so easy to apply for a job. Sift out people who are just applying for everything regardless of the field. 

Select people who have the right skills and experience.

Ask why this position. Have them walk backwards through their resume. Find out why they left. Personality is not negotiable. Their behaviors will create the culture and experience. Know what kind of environment you want to create. 

 

The best predictor of future behavior is past behavior. If you require great customer service skills ask them to share a story of their skill in the past. 

Learn the Delegation Strategies I’ve shared with THOUSANDS and get your team to do what you need! Grab a copy of my EBook, The Six Simple Steps to Great Delegation

DefeatTheDrama.com/DelegationSheet

Kirsten Ross Vogel is an author, podcast host and CEO of Focus Forward Coaching where we help leaders 

 

  • defeat team drama 
  • to 4X productivity, 
  • wow their customers 
  • and improve their bottom line 
  • with simple, actionable strategies, systems, communication hacks and mindset shifts.
Direct download: 178_High_performers.mp3
Category:leadership -- posted at: 10:05am EST

EP 177: Brian Winch

https://www.cleanlots.com

Brian Winch is the author and creator of Cleanlots - America's Simplest Business. Brian has been involved in all aspects of the parking lot litter cleaning business since 1981. He can show you how to start and operate a simple business based from home and make money from a green service that's almost as easy to do as going for a walk!

Learn the Delegation Strategies I’ve shared with THOUSANDS and get your team to do what you need! Grab a copy of my EBook, The Six Simple Steps to Great Delegation

DefeatTheDrama.com/DelegationSheet

 

Kirsten Ross Vogel is an author, podcast host and CEO of Focus Forward Coaching where we help leaders 

 

  • defeat team drama 
  • to 4X productivity, 
  • wow their customers 
  • and improve their bottom line 
  • with simple, actionable strategies, systems, communication hacks and mindset shifts.

 

Ready for some individualized help for your leadership challenges?  Grab a spot on my calendar and let’s discuss how I can help you transform your leadership and your team.

DefeattheDrama.com/HPTClass

Direct download: 177_Brian_Winch.mp3
Category:leadership -- posted at: 1:00am EST

EP 176 3 Musts for Managing a Friend

 

There are so many problems that can occur when hiring a close friend.

Have you hired a friend and you are now second guessing the decision? 

 

Working with friends is not certain to fail but complications can arise.

You don't want your friendship to be destroyed by work. There is more at stake!

 

Here are some ways I have seen friendships complicate work.

 

Our new employee isn't working out but he is the son of our best client...

 

My friend needed a job desperately but he isn't figuring it out or adapting...

 

We were such good friends when we worked together. I got a promotion and now our relationship has changed...

 

He treats the core employees way better than the rest of us...

 

We are in a small town and everyone knows everyone...

 

We became friends as coworkers. I got a promotion now we’re not...

 

I managed them and then we became friends…

 

Here are the three musts! 

 

  1. commit to separation
  2. Communicate to keeping separation
  3. Keep it seperate

 

It's not easy but it is a must!

 

Don’t share info your friend shouldn't know.

Friction occurs when there is perceived or real preferential treatment.

Keep your at work time together at a minimum. 

Keep outside work activity on the downlow - avoid posting pictures/ referencing time together.

 

Make sure not to give preferential treatment.

Acknowledge the relationship but clarify boundaries.

 

Assumed preferential treatment can still cause problems. 

 

Transparency is critical. 

 

If you are hiring a friend because they really need the work. Call it what it is. Calibrate the expectations accordingly. 

 

Learn the Delegation Strategies I’ve shared with THOUSANDS and get your team to do what you need! Grab a copy of my EBook, The Six Simple Steps to Great Delegation

DefeatTheDrama.com/DelegationSheet

 

Kirsten Ross Vogel is an author, podcast host and CEO of Focus Forward Coaching where we help leaders 

 

  • defeat team drama 
  • to 4X productivity, 
  • wow their customers 
  • and improve their bottom line 
  • with simple, actionable strategies, systems, communication hacks and mindset shifts.
Direct download: 176_3_musts_for_managing_a_friend.mp3
Category:leadership -- posted at: 1:38pm EST

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